1. Agreement and commercial use
These Terms of Use ("Terms") govern access to GoHouse websites, classes, pilot programs, software, integrations, support, and related services (collectively, the "Service"). By accepting an order form, joining a pilot, creating an account, or using the Service, you agree to these Terms.
The Service is commercial software intended for licensed real estate professionals, teams, brokerages, and their authorized staff operating in the United States. It is not a consumer home-search service. If you use the Service for an organization, "Customer" and "you" refer to that organization, and you represent that you have authority to bind it.
A signed order form, pilot agreement, data processing addendum, or other written agreement may include additional terms. If there is a conflict, the signed agreement controls for its subject matter.
3. Connected systems and Customer Data
Customer may direct GoHouse to connect with CRM, IDX, website, property, email, text, calling, calendar, and other systems. Customer authorizes GoHouse to access, copy, transform, and exchange Customer Data with those systems as needed to provide the configured Service.
Customer represents and agrees that:
- it has all rights, licenses, notices, and permissions needed to provide Customer Data and connect each system;
- its instructions and use of Customer Data comply with contracts, listing-data rules, privacy requirements, professional standards, and applicable law;
- it will maintain accurate suppression, opt-out, assignment, and communication-preference information; and
- it will not instruct GoHouse to access or use data beyond Customer's lawful authority.
4. Communications, consent, and customer responsibility
Customer controls who may be contacted, through which channel, for what purpose, and whether approval is required before an action runs. Customer is the sender or initiator of communications sent for its business through the Service.
Customer is responsible for:
- obtaining, documenting, and maintaining any consent or other legal basis required for email, text, telephone, artificial or prerecorded voice, and AI-generated communications;
- ensuring that each communication matches the scope and purpose of the person's consent;
- honoring do-not-call registrations, opt-outs, revocations, quiet hours, frequency restrictions, and channel preferences;
- providing required sender identification, disclosures, and unsubscribe or stop instructions; and
- complying with the Telephone Consumer Protection Act, CAN-SPAM Act, telemarketing rules, state privacy and recording laws, Fair Housing requirements, professional codes, and other applicable obligations.
GoHouse safeguards, suppression tools, and approval settings support Customer's process but do not replace Customer's legal review or responsibility.
5. AI-generated content and human oversight
The Service may use AI to summarize activity, rank possible actions, recommend timing or channels, draft content, and support calling workflows. AI output can be incomplete, inaccurate, biased, or unsuitable for a specific transaction or recipient.
Customer remains responsible for configuring approval requirements, reviewing output where appropriate, checking facts and property context, and ensuring that every communication meets Customer's professional, ethical, contractual, and legal obligations. GoHouse does not provide legal, brokerage, appraisal, lending, or other professional advice and does not act as a licensed real estate professional.
6. AI calls, recordings, and transcripts
If Customer enables AI calling, Customer must ensure that the call is permitted, that required AI or prerecorded-voice disclosures are made, and that the recipient's consent covers the technology and purpose used.
Call recording is not required. If Customer enables a recording or transcription feature, Customer must determine whether all-party or one-party consent applies, provide legally sufficient notice, obtain consent before recording where required, and stop or disable recording when consent is absent or withdrawn. Customer is responsible for its users' access to recordings, transcripts, and summaries.
7. Acceptable use
Customer and users may not:
- use the Service for unlawful, deceptive, discriminatory, harassing, abusive, or fraudulent activity;
- use protected characteristics or prohibited proxies to steer, exclude, prioritize, or make housing opportunities unavailable;
- send communications without the permission or legal basis required for the channel and purpose;
- upload sensitive data that is not reasonably needed for the configured real estate workflow;
- probe, disrupt, overload, bypass, or defeat Service security, rate limits, access controls, or safeguards;
- scrape, resell, sublicense, reverse engineer, or use the Service to build a competing product except where law expressly permits; or
- represent AI-generated output as verified when it has not been appropriately reviewed.
8. Pilot terms
A pilot is an evaluation period with the scope, start date, length, users, integrations, features, support, and any fees described in the pilot agreement, order form, or onboarding confirmation. If no different period is stated in writing, the GoHouse design partner pilot lasts 60 days from activation.
Pilot features may be experimental, incomplete, or changed during evaluation. Customer will provide reasonable access, configuration information, and feedback needed to run the pilot. Either party may end a no-fee pilot on written notice. A pilot does not automatically convert to a paid subscription or authorize a charge unless Customer has agreed to that conversion in writing.
9. Subscriptions, pricing, and payment
Post-pilot features, usage allowances, pricing, billing schedule, subscription term, renewal, and cancellation rights will be stated in an order form or other written agreement accepted by Customer before paid service begins. Public or preliminary pricing is not binding until included in that agreement.
Customer will pay undisputed fees and applicable taxes according to the agreed schedule. GoHouse may suspend paid features for overdue amounts after reasonable notice, subject to the applicable agreement. Unless the order form says otherwise, fees already earned for a completed billing period are non-refundable.
10. Ownership, licenses, and model use
Customer retains ownership of Customer Data. Customer grants GoHouse a limited, non-exclusive right to process Customer Data only as needed to provide, secure, support, and improve the contracted Service, comply with law, and follow Customer's instructions.
GoHouse and its licensors retain ownership of the Service, software, designs, models, documentation, and underlying technology. Subject to these Terms and payment of applicable fees, GoHouse grants Customer a limited, non-exclusive, non-transferable right to use the Service during the agreed term for its internal real estate business.
GoHouse will not use raw Customer Data, lead communications, call recordings, or transcripts to train a general-purpose AI model without Customer's separate written permission. GoHouse may use feedback and aggregated or deidentified operational information that does not reasonably identify Customer or an individual to improve workflow quality, safety, reliability, and performance.
Customer may provide suggestions or feedback. Customer grants GoHouse a perpetual right to use that feedback without restriction or payment, provided GoHouse does not identify Customer as the source without permission.
11. Confidentiality, privacy, and security
Each party will protect the other party's non-public business, technical, and customer information using reasonable care and use it only for the relationship. Confidential information does not include information that is public through no breach, already lawfully known without restriction, independently developed, or lawfully received from another source.
GoHouse will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. Customer is responsible for account security, access settings, connected-system permissions, user devices, and lawful instructions. Our Privacy Policy explains our data practices in more detail.
12. Third-party services and integrations
Customer may choose to use third-party CRM, IDX, communications, AI, payment, or other services with GoHouse. Those services are governed by their own terms and privacy practices. GoHouse is not responsible for a third party's service, data, availability, or changes, but we will use reasonable care in selecting and managing providers we engage to operate GoHouse.
13. Service warranties and results
The Service is provided "as is" and "as available" to the maximum extent permitted by law. GoHouse disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.
GoHouse does not guarantee uninterrupted operation, error-free AI output, message delivery, legal compliance based solely on software settings, lead conversion, appointments, transactions, revenue, or any particular business result. Any service level or specific warranty must be stated in a signed agreement.
14. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from the Service, even if advised of the possibility.
Except for amounts owed, misuse of the other party's intellectual property, breach of confidentiality, or liability that cannot legally be limited, each party's total aggregate liability arising from the Service will not exceed the greater of $100 or the fees paid or payable to GoHouse for the Service during the 12 months before the event giving rise to the claim. A signed agreement may state a different limit.
15. Suspension and termination
GoHouse may suspend access when reasonably necessary to address a security risk, unlawful use, material breach, nonpayment, or harm to the Service or others. When practical, we will provide notice and an opportunity to cure. Either party may terminate as provided in the applicable pilot agreement or order form.
Upon termination, Customer's right to use the Service ends. Accrued payment obligations and provisions that by their nature should survive will remain in effect. Customer Data will be handled according to the applicable agreement and Privacy Policy.
16. Governing law and disputes
These Terms are governed by Delaware law, without regard to conflict-of-law principles. Before filing a claim, each party will give written notice and make a good-faith effort to resolve the dispute for at least 30 days.
Unless a signed agreement provides another process, unresolved disputes will be resolved by binding arbitration under the Federal Arbitration Act on an individual basis. Either party may seek temporary injunctive relief for unauthorized access, misuse, or intellectual property infringement. You may opt out of arbitration by emailing legal@gohouse.ai within 30 days after first accepting these Terms.
17. Changes, notices, and contact
We may update these Terms to reflect changes in the Service or law. We will post the revised Terms with a new effective date and provide additional notice when required. Material changes will not retroactively alter a signed order form unless the parties agree in writing.
Legal notices and questions can be sent to legal@gohouse.ai.
GoHouse.ai
16192 Coastal Highway
Lewes, DE 19958